Looking for a little assistance? Our most frequent questions are right here, just click on any question below for instant help!

► How do I pay for my order?
► Are there any delivery charges or tax?
► What about substitutions?
► How do I contact you?
► What are your hours?
► Can you deliver my order today?
► How do I cancel my order?
► What about orders going outside of the US?
► Is the arrangement in the photo exactly what will be delivered?


How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover.

Are there any delivery charges or tax?
All orders are subject to a tax of 6%. Orders for delivery in our local area will be charged $10 to $20 for delivery based on the recipient's delivery location.

What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. When they are not available, the closest substitute will be used. Also some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers may not be available during holidays, and in such cases a similar container will be used.

How do I contact you?
You can email us anytime at comments@hanoverpaflorist.com or call us from anywhere at 800-553-7761. If you are in our area, you can reach us at 717-637-6621. You can also contact us via our online service, just click here. For questions regarding an order, please have your Netticket number available.

What are your hours?
Monday - 8 am to 2 pm
Tuesday - 9 am to 3 pm
Wednesday - 9 am to 3 pm
Thursday - 9 am to 3 pm
Friday - 9 am to 4 pm
Saturday - 8 am to 12 noon
Sunday - Closed

Can you deliver my order today?
Yes! Monday thru Friday just place you order by 12 noon (EST) for same day delivery. After 12 noon (EST) your order will be delivered the following day. On Saturday’s please place you order by 10 am (EST) for same day delivery. After 10 am (EST) your order will be delivered on Monday.

How do I cancel my order?
To cancel your order, please call us at 800-553-7761 or 717-637-6621 as soon as possible. Have your Netticket number available for us to facilitate your request quickly. However, we cannot cancel the order if the order has already been delivered.

What about orders going outside of the US?
Unfortunately, we are no longer able to place orders outside of the US.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.